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Arrivals & Collections

All arrivals/collections should be made between 1pm – 1.30pm or after 3.30pm Monday to Friday and any time Saturday and Sunday within reason, please confirm times on the booking form.

If you could, make an appointment to arrange dropping off and give me a general idea of what time you will be picking up. We are a normal family home and do sometimes have to be away from the property.  If, whilst you're away, there is going to be any changes to your pick-up details, let me know as soon as possible.

I will also pick up and drop off within a reasonable local distance...a little further afield there will be a small charge for this service, please ask for details.

If you could complete the booking form and return it to me before drop off day I would be very grateful, it will give me time to prepare the paperwork etc. If not please leave yourself a little extra time to complete it when you get here. I only need a few details to help me get to know you and your pet a little better.


Please feel to park on our drive.

Bramble Lodge Small Animal Boarding

Once your booking is confirmed the Admin fee of 20% of the total cost of boarding is due within 5 day's, the Admin fee will be deducted from your final bill, if the fee is not paid your booking will be cancelled, the Admin fee is none refundable for any reason including Covid 19 related issue's, unless the country is placed into lockdown, if this is the case then I am happy to move your booking to another date, subject to availability. The Admin fee will secure your booking and act as an administration charge. The terms and conditions are set out below. If you no longer need your space please be good enough to let me know ASAP, as a small business we rely on a regular income. Payment: by BACS or PayPal (USE FAMILY & FRIENDS OPTION) Halifax Bank Mrs J D Milsom 110800 01016463 Or use the payment link which will be sent to you. Cancellations: For cancellations made within 14 days of the arrival date the full boarding fee is payable, this is because we would be unlikely to resell your space. If your travel is cancelled by your holiday company/destination country please check your travel insurance as this will often include boarding fees. If you would like to move your booking to another date please call to discuss. I do not accept unneutered rabbit's. Opening times: Monday 1.30pm to 5pm Tuesday 3.30pm to 6pm Wednesday 3.30pm to 5pm Thursday 1pm to 1.30pm and 3.30pm to 6pm Friday 1.30pm to 6pm Saturday 10am to 11am and 4pm to 5.30pm Sunday closed Drop off/Collection: PLEASE CHECK THE DROP OFF/PICK UP TIMES YOU HAVE CHOSEN ON THE BOOKING CONFIRMATION E-MAIL, IF YOU NEED TO CHANGE THEM YOU CAN GO INTO YOUR ACCOUNT AND REQUEST A CHANGE OR YOU CAN MESSAGE ME DIRECTLY. IF YOU ARE GOING TO BE LATE ON THE DAY PLEASE LET ME KNOW ASAP. Sundays: We are closed for drop off and collections on Sundays Bank Holidays: We are closed for drop off and collections bank holidays Non-collection: If you have not collected your pet within 14 days of the agreed date and we haven’t been able to contact you, we will arrange to re-home them and any costs incurred will be your responsibility. Food: If you are providing your pets dried food please make sure you bring enough for the full stay. We provide your pet with unlimited top quality hay, fresh herbs, vegetables and occasional fresh fruit during their stay as well as fresh water daily. You may bring any favourite treats or toys that will make your pet feel more at home. Also, any supplements you like them to have or medication will be accepted. Vaccinations: I CANNOT BOARD WITHOUT THESE BEEN IN PLACE. PLEASE ALLOW PLENTY OF TIME FOR VET APPOINTMENTS AND TWO CLEAR WEEKS AFTER THE LAST VACCINATION BEFORE BOARDING START DATE, IT'S 3 CLEAR WEEKS AFTER THE MYXI-RHD PLUS VACCINE. All rabbits must have up to date veterinary certificates to prove they have had annual vaccinations these are given 2 weeks apart Nobivac Myxo-RHD1 and either Filavac or Eravac RVHD2 or the new Myxo Plus triple vaccine. Illness: The health of all our guests is extremely important to us. We therefore reserve the right to refuse acceptance of any animal that appears to be in ill health on arrival and we feel it may endanger the health of our other guests. Emergencies: If your pet should become ill or injured while in our care we will attempt to contact you and they will receive immediate medical treatment by the veterinary surgeon requested by you on the vet consent form, or they will be taken to our vets, Animal Trust Dewsbury . Any costs incurred would be your responsibility. Deaths: In the extremely unlikely event your pet passes away we will contact you immediately to make any arrangements, unless otherwise instructed on the booking form. Any costs incurred will be the responsibility of the owner. Please indicate on the booking form how you would like us to deal with this if the worst should happen. All pets staying at Bramble Lodge are left at the owner’s risk and we will not accept responsibility should your pet become ill or pass away.

juliebramblelodge@gmail.com

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07925933125

Castleford West Yorkshire 

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